What's New In Travel
Why Use a Travel Agent? Isn't it Obvious?
There you have it, right from Craig Sechler of the HBO series Veep.
New Airport Security Lanes In Atlanta Are 30 Percent More Efficient, TSA Chief Says
Delta Airline Funded "innovation lanes" are similar to the system used at London's Heathrow Airport
Speaking at a hearing of the Senate Committee on Homeland Security and Governmental Affairs on Tuesday, Peter Neffenger said these new lanes are "an example of the way in which we need to modernize and bring TSA into the 21st century."
According to Delta's chief operating officer, Gil West, the airline "funded everything" and "went from concept to start-up in less than two months." He hails the results as a "game-changer."
In the new lanes, customers "come through the lane not just one at a time, one after each other, but five at a time. You're able to move in the process at the speed you're capable of, not the person in front of you," West says.
Rather than waiting single-file, there are five automated stations in a row for customers to deposit their belongings into bins. That means customers don't need to wait for the person in front of them to finish unloading before they move their luggage into the cue.
The system also has an automatic rollers system and bin return, and diverts baggage out of the line if it requires further screening.
Port of Seattle welcomes new nonstop service to Munich on Condor Airlines
Beginning July 2017
The Port of Seattle is raising a stein to toast Condor Airlines’ announcement welcoming nonstop service from Seattle-Tacoma International Airport to Munich, Germany beginning in July 2017. The announcement adds to Condor’s service expansion from Sea-Tac, which recently extended existing Frankfurt service to year-round flights. Sea-Tac has become Condor’s largest U.S. gateway along with Las Vegas.
The Seattle to Munich flights will begin in July 2017 and will be Sea-Tac’s only nonstop connection to the Bavarian capital in Southern Germany. Munich is a business hub for Germany, with 90 of the country’s 1,000 largest companies based there, including BMW, Allianz, and Siemens.
Changes to American Airline's AAdvantage Program
Earning award miles
Beginning August 1st, 2016, travelers will earn miles based on how much the spend.
Introducing AAdvantage Platinum Pro
January 1st, 2017, American will add a new elite status level, AAdvantage Platinum Pro, and adjust qualification requirements again.
Elite Qualifying Dollars
- Starting January 1st, American will be adding Elite Qualifying Dollars (EQDs) to their elite-qualification requiremetns. Travelers will earn 1 EQD for every U.S. dollar spent on eligible flights.
- Members can earn elite status by reaching the EQD threshold, and either the Elite Qualifying Mile (EQM) or Elite Qualifying Segments (EQS) threshold.
Later in 2017, they will be making changes to upgrade windows and prioritization. Upgrade priority will be based on a 12 month rolling EQD total, sorted by elite status level.
For more information, please visit the American Airlines website.
Delta Shuttle Takes Flight from Seattle
Beginning May 10th, 2016
Created with business travelers in mind, the Delta Shuttle will offer eight peak-day flights from Seattle-Tacoma International Airport (Sea-Tac) to Los Angeles International Airport and eight peak-day flights to San Francisco International Airport. Delta will also add two more daily flights from Seattle to Los Angeles for a total of 10 peak-day Delta Shuttle flights beginning May 23. Flights to Los Angeles will be operated with a mix of Boeing 737-800 and Boeing 717 jets, while flights to San Francisco will be operated by Delta Shuttle carrier Compass Airlines using two-class, Embraer 175 jets.
Delta Shuttle passengers flying from Seattle to Los Angeles and San Francisco will enjoy a number of amenities, including dedicated check-in counters, gates located near security and convenient access to the new Delta Sky Club, which is set to open in Fall 2016 on Concourse A.
The introduction of Delta Shuttle service in Seattle means customers from some of Seattle’s most important industries – including technology, aerospace, retail, and healthcare – and customers traveling between the three largest technology centers on the West Coast can rely on Delta’s consistent, customized product between the three cities. Collectively, Delta offers more flights between Seattle, Los Angeles and San Francisco than any other airline.
American Airlines Same Day Standby Policy Change
Same day standby is available at check-in on aa.com, the airport Self Service Machines, or by seeing an airport agent.
- AAdvantage Executive Platinum, Platinum and Gold elite status members, including their companions in the same reservation may standby for both earlier and later flights at no cost
- All other non-elite customers may standby for earlier flights for a cost of $75 unless purchasing one of the below fares:
- Choice Plus
- First Class or Business Class
- SDS in only available for flights traveling within the United States.
- SDS in unavailable when making routing changes, including charges to the midpoint/connection city to reach the customers final destination.
New United Business Class Created with Maximum Comfort and Functionality in Mind
Named after the North Star, the brilliant point in the nighttime sky, United Polaris is the shining star of business class that flyers look to and can depend on for true comfort and a sleep experience like no other.
- Pre-Flight Reimagined: Your journey starts in the modern, elegant United Polaris Lounge, where you can relax, recharge, or engage in a quiet work session until it's time for takeoff.
- Comfort Reimagined: Whether you want to work, relax, or sleep, the custom-designed United Polaris seat is just right.
- Dining Reimagined: Whether it's daytime or overnight dining your international voyage, enjoy seasonal menus, custom dinnerware, more drink options, and world-class service.
- Sink into Sleep: Redesigned seating, luxury bedding, and calming amenities offer the ultimate comfort for relaxation and sleep.
U. S. State Department Issues Europe Travel Alert
June 1st, 2016
Expires: August 31st, 2016
As part of the State Department’s continuous efforts to provide Americans travelling abroad with information about relevant events, we are alerting U.S. citizens to the risk of potential terrorist attacks throughout Europe, targeting major events, tourist sites, restaurants, commercial centers and transportation. The large number of tourists visiting Europe in the summer months will present greater targets for terrorists planning attacks in public locations, especially at large events. This Travel Alert expires August 31, 2016.
France will host the European Soccer Championship from June 10 – July 10. Euro Cup stadiums, fan zones, and unaffiliated entertainment venues broadcasting the tournaments in France and across Europe represent potential targets for terrorists, as do other large-scale sporting events and public gathering places throughout Europe. France has extended its state of emergency through July 26 to cover the period of the soccer championship, as well as the Tour de France cycling race which will be held from July 2- 24.
The Catholic Church’s World Youth Day event is expected to draw up to 2.5 million visitors to Krakow, Poland, between July 26 and July 31. U.S. citizens should be aware that local infrastructure may be strained due to the large number of visitors. Poland will impose border controls at all of its national borders from July 4 to August 2, and visitors to Poland during this period should be prepared to show their passport and undergo stricter security screening throughout Poland. More information to help prepare for travel to World Youth Day can be found at U.S. Embassy Poland/World Youth Day and travel.state.gov/WorldYouthDay.
ASTA's response to NYT Article "Where to Find Hotel Deals? Try a Hotel"
Below is a response to the article submitted by Zane Kerby, ASTA’s President and CEO.
To the Editor:
A recent article in your Travel section (“Where to Find Hotel Deals? Try a Hotel.”) leaves out a critical piece of the puzzle in terms of how consumers navigate a travel marketplace that offers an overwhelming array of options – the nation’s 100,000 strong travel agents. Last year, travel agents booked about $33 billion worth of hotel rooms, or 24 percent of the market, while overall travel agent usage is creeping up to levels not seen in a decade or more – 23 percent in 2015, according to our most recent research.
When choosing a hotel, price is always an important consideration. So it’s important to emphasize that consumers using a travel agents generally have access to the same deals as direct bookers – as the article points out, virtually all of the major hotel chains provide “book direct” rates to those who book through “travel agents” or “corporate travel professionals.” But price does not always equal value. Travelers also rely on trusted agents for comparison shopping – visiting four, five or more hotel websites is inefficient and frustrating – as well as unbiased advice, expertise in various hotel properties and personal support throughout the itinerary. In short, using a travel agent is the best way to guide travelers through these decisions and help them get the best value and best experience out of their trips. Your readers can find a professional ASTA travel agent, sorted by location or specialty, through our consumer-facing website at TravelSense.org.
Perhaps a better title would have been “Where to Find Hotel Deals? Try a Travel Agent.”
President and Chief Executive Officer
American Society of Travel Agents (ASTA)
Port of Seattle Welcomes Virgin Atlantic to Sea-Tac Airport
Joint venture between Virgin Atlantic and Delta Air Lines brings 787 service to London in 2017
The Port of Seattle welcomes today’s announcement that Virgin Atlantic Airways will begin nonstop service from Seattle-Tacoma International Airport to London-Heathrow using its most fuel-efficient Boeing 787-9 Dreamliner aircraft. Virgin Atlantic’s new service will replace the existing service offered by its joint venture partner Delta Air Lines beginning March 26, 2017.
Customers will be welcomed by the Virgin experience, which includes its Premium Economy product featuring a new Wander Wall for snacks and socializing, chauffer limo service, its iconic bar and fully flat-bed seats for Upper Class customers, and uniquely Virgin mood lighting. The introduction of the 787-9 Dreamliner on this route also means that there will be more seats for customers to enjoy Boeing’s latest innovations, including higher ceilings, larger windows, and improved cabin pressure so customers can feel less fatigued after a long flight. The World Travel Awards honored Virgin Atlantic as Europe’s leading airline to North America. The airline says the Pacific Northwest market is a prime one for their West Coast operations.
|VS106||SEA at 7:10pm||LHR at 2:00pm (next day)||March 26th, 2017|
|VS105||LHR at 11:00am||Seattle at 1:20pm||March 26th, 2017|
The New Lufthansa Premium Economy
- More personal space: New seat with up to 50% more space.
- More baggage: Two bags, each weighing up to 23 kg.
- More delight: Meals served on china tableware.
- More to look forward to: On board welcome drink.
- More entertainment: Larger 11 or 12 inch screen.
- More relaxation: Amenity bag with useful travel accessories.
- More refreshment: Individual water bottle at your seat.
- More exclusivity: Access to selected Lufthansa lounges, for a fee.
Sea-Tac Braces for Record Numbers of Summer Travelers
Changes Sea-Tac is making:
- Additional contract workers to free up TSA personnel so that more security lines can be opened. These temporary private contractors will begin assisting travelers on May 23rd.
- More areas and tables to get ready for screening while in line. In tests, this strategy proved to decrease time in line by 40%.
- More areas to gather belongings post-screening.
- Increased focus on line management via hiring new customer service staff for summer.
- More signage to direct travelers to checkpoints
- Adding live music performers near checkpoints to reduce passenger stress
Sea-Tac's Busiest Times:
- Busiest Travel Period: June Through August
- Busiest times at TSA checkpoints: Between 5-11am and again between 7-9pm. Remember to arrive at least 2 hours early for domestic and 3 hours early for international flights, especially during these times of day.
- Peak Travel Days: Thursday and Friday
First U.S. Service by China’s Xiamen Airlines With Xiamen-Shenzhen Connection to Sea-Tac Airport
Service Begins September 26th, 2016
During a press conference in Shenzhen, China today (May 11th, 2016), the Port of Seattle, the City of Seattle and the Seattle Metropolitan Chamber of Commerce announced the first U.S. service by China’s Xiamen (pronounced sha’-mun) Airlines for direct connections to Xiamen and Shenzhen with Seattle-Tacoma International Airport, beginning September 26, 2016.
“Xiamen Airlines’ new nonstop service between Shenzhen and Seattle builds on the special connection our cities share, enhancing our region’s standing as a globally competitive hub for international trade and investment,” said Maud Daudon, president and CEO of the Seattle Metropolitan Chamber of Commerce. “In addition to our region’s longstanding, solid relationships with Chinese businesses in Shenzhen, we are also experiencing a tremendous increase in tourism between both countries, with a 7.6 percent increase in visitors year over year.”
“Service between the two leading technology centers of Shenzhen and Seattle is a very important addition to the Port of Seattle's direct flights throughout Asia," said Port of Seattle Commissioner Fred Felleman. "We value Xiamen Airlines commitment to connecting our region’s leisure and business travelers to new opportunities with state of the art Boeing 787 airplanes. Our goal of being a world-class international airport not only refers to customer service but also reaching new and diverse parts of the world."
Delta Introduces Innovative Baggage Tracking Process
Delta is deploying Radio Frequency Identification (RFID) baggage tracking technology, a first for
U.S. carriers, providing customers with improved real-time tracking of luggage throughout the
This move marks a historic shift for Delta and the 120 million bags it handles annually. RFID will replace barcode hand scanning – the industry standard since the early 90s. With this new technology, scanners use radio waves to capture highly accurate and consistent data stored on an RFID chip embedded in the luggage tag, driving superior tracking and increased transparency.
With RFID, customers will see their bags on and off the aircraft during their journey via push notifications to the Fly Delta mobile app beginning in the fourth quarter of 2016.
Initial deployments of RFID integrated throughout the baggage process show that bags are tracked at a 99.9 percent success rate, ensuring proper routing and loading. RFID will soon track bags on all Delta mainline and Delta Connection flights.
Better baggage handling processes and enhanced technology have already shrunk the airline’s mishandled bag rates by 68 percent over the past 10 years, establishing Delta as the leading U.S.-based global airline for baggage performance. In 2015 Delta led U.S. global airlines in DOT bag performance while setting six monthly DOT records and a full year record.
For more information and to read the full news release, click here.
New Study Finds Travel Agents Save Consumers an Average of $452 Per Trip
Press Release: The American Society of Travel Agents (ASTA)
Alexandria, VA, May 2, 2016 – New research from The American Society of Travel Agents (ASTA) proves that travel agents save consumers time and money. Consumers report that travel agents save them an average $452 per trip, and four hours in travel planning. Perhaps most importantly, consumers said that agents help them avoid costly mistakes.
The independent study, "Best of Both Worlds: Quantifying How Travel Agents Save Consumers Time and Money," was funded by Carnival Corporation and conducted by market research firm TNS Global. Detailed findings of the final version of the survey will be available on ASTA.org by May 30.
"We couldn't hold back the good news, and that is that travel agent usage is at its highest level since we began commissioning independent consumer research three years ago. At this point, consumers have tried it all. They've booked online, they've gone direct, and they've used a travel agent. This study dispels the myth that booking direct with suppliers or spending hours online yourself gets you a better deal, or gives you a happier travel experience. Consumers told TNS Global that if you want a better travel experience, use an agent," said ASTA President and CEO Zane Kerby.
Key preliminary findings in the ASTA survey include:
- In the past 12 months, nearly half of consumers polled (47%) booked travel through supplier websites, followed by 25% on online travel agency websites, and 23% through travel agents. That 23% was the highest share in the past three years.
- When looking back on their past travel experiences, almost two-thirds (63%) said using an agent makes their overall trip experience better; 69% reported that agents save them time in planning and booking; 66% said agents help them avoid costly mistakes, and 64% say agents find the better deals.
- The key reason consumers who haven't used an agent in the past 12 months say they went that route: "I want to do it myself."
- Travel agents lead other booking channels in selling river cruises, and tie online suppliers for selling ocean cruises and tour packages. Agents also scored well for selling all-inclusive resorts and travel insurance, nearly tying with online suppliers.
- The top reason cited by consumers who have not used an agent in the past 12 months of why they would consider it is if the agent can save them money (47%), followed closely by if the agent can find better deals than online websites and if the travel agent can help the consumer avoid mistakes.
Check back to ASTA.org/Research at the end of May for final survey results.
New Cathay Pacific Lounge opens at Vancouver International Airport (YVR)
First and Business Class lounge offers understated luxury for travellers.
Cathay Pacific is unveiling a new lounge experience for passengers travelling from Vancouver International Airport, opening today, 4 May, 2016. Located in the International Terminal, between departure gates D66 and D67, the new lounge adopts the airline’s contemporary and elegant design template, which has already been rolled out in Cathay Pacific lounges in Hong Kong, Manila, Bangkok, Taipei and Haneda Airport.
The new lounge measures 510 square metres, with a seating capacity of 108 people offering a supremely comfortable exclusive environment of understated luxury in which passengers can relax before their flight out of Vancouver.
Designed by Studioilse, the London-based design firm led by Ilse Crawford, the new lounge features warm, natural materials like wood and stone, alongside softened acoustics and lighting, to create an environment that helps passengers feel relaxed by engaging the senses and focusing on wellbeing as a core principle.
Alaska, With you Where Ever you Go
Earn bonus miles with Alaska's global airline partners.
When your travels take you beyond Alaska's flight paths, you can still receive elite benefits when flying with their global partners.
Here are a few examples:
- Priority check-in and boarding
- Preferred seating
- Express security lines at select airports
- Complimentary Main Cabin extra seating for MVP Gold and MPV Gold 75K members
- 50% off Main Cabin extra seating for MVP members
- One free checked bag for MVP members
- Two free checked bags for MVP Gold and MVP Gold 75K members
- Club World priority check-in and boarding at Seattle-Tacoma (SEA) and London-Heathrow (LHR) airports.
- Fast Track security access at London-Heathrow (LHR) airport.
- Access to the Terminal 5 Galleries Lounge at London-Heathrow (LHR) airport
- Priority check-in and boarding
- Preferred seating
- Complimentary upgrades to select locations
Available to MVP Gold and MVP Gold 75K members
- Complimentary access to the VIP Lounge in Haikou, Beijing, and Xi'an
- Complimentary access to the First Class / Business Lounge in Guangzhou and Urumqi
Available to MVP Gold and MVP Gold 75K members
- Complimentary access to the Saga Lounge at Keflavik International Airport in Reykjavik.
New United Club at Chicago O'Hare
The United Club in Chicago O'Hare (ORD) across from gate B18 in Terminal 1 is now open. The newly renovated club offers customers a higher-quality experience including a new bar program, an expanded food buffet and comfortable seating areas for working or relaxing. Over the next three years, United is investing more than $200 million into transforming the United Club program.
For more information visit United Club Enhancements.
JFK Airport Opens a Pet Restroom
Complete with a fire hydrant and fake grass, this little personal pet potty place is perfect for your poor pooped pets after a long flight. A welcome alternative to accidents on the terminal floor from pets who simply can't wait any longer or having to take them outside then back in through security. “If you have a five-hour flight, you are at the airport a couple hours early,’’ said Patrick Glines, manager of the Guide Dog Foundation. “That’s a good seven hours that an animal doesn’t have access to relieve itself, not to mention if there’s a connecting flight.”
This personal restroom is designed to be hosed down regularly and poo bags are provided so everyone can do their part to keep this special little room clean and ready for the next four legged occupant.
Sea-Tac Looking at Alternative Options to Speed up Security Lines
As travel though Sea-Tac continues to shatter records, security lines are only getting longer. With the busy season still months off, this problem needs to be addressed now in order to have the staff trained and ready by summer. Sea-Tac has 32 checkpoint lines that can be used, however they only have enough TSA officers to have 18 of them open at any given time.
On April 26th, there will be a round table meeting where options such as bringing in a private security company will be discussed. In that event, TSA officers would still be present to oversee the whole operation. Another option is to add 90 private contractors at Sea-Tac to help the TSA with non-regulatory positions, such as TSA agents who stand in front of screening advising travelers to remove laptops from their carry-on bags.
TSA administrator Peter Neffenger has also agreed to train new security officers locally rather than send them to a training center in Georgia in effort to get Sea-Tac staffed as quickly as possible.
Alaska Airlines to Launch Bellingham-Kona Route
Tired of living in the Northern part of the state and having to travel all the way to Sea-Tac for a flight? Then Good News! Alaska has announced that they are adding a seasonal Bellingham - Kona, HI flight! This will be in addition to the already operating flights out of Bellingham including Sea-Tac, Portland, Maui, and Las Vegas.
Passengers departing from Brussels Airport must present a printed boarding pass or printed itinerary-receipt before entering the airport
Passengers traveling from Brussels Airport are requested to check in online and print their itinerary-receipt or boarding pass before arriving at the airport as no mobile boarding passes will be accepted, and it will not be possible to print boarding passes at the airport before the first security checkpoint.
Only travelers with a printed boarding pass or printed itinerary-receipt will be allowed to enter the airport.
Passengers should also allow extra time for longer security screening procedures.
The Roosevelt Hotel in Downtown Seattle to get a Facelift and a New Name
The iconic Roosevelt Hotel in the heart of Seattle has planned an upgrade! Guest rooms will be given a new color scheme and design envisioned by Seattle interior design firm Susan Marinello Interiors. The Roosevelt sign that adorns the top of the building will remain however the hotel will now be named Hotel Theodore. To preserve the hotel's Seattle identity, it will be filled with works that highlight the city’s "long tradition of makers and craftsmen."
Travel Agents Help Consumers Save Under New Airline Pricing Structure
Press Release from ASTA (American Society of Travel Agents)
Alexandria, VA, April 6, 2016 – Several U.S.-based airlines, including American, Delta and United, recently made subtle changes to their domestic pricing structure resulting in not-so-subtle changes to the cost of some airfares, especially impacting the business traveler. The American Society of Travel Agents (ASTA) learned of this issue from its agent members who detected this change early, quickly began navigating through the complexities of fares and pricing and started saving their clients money.
"The simple way to explain what is happening is that certain multi-segment itineraries now cost a significantly higher amount when they are presented as a single ticket rather than multiple one-way tickets," said ASTA President and CEO Zane Kerby. "The negative impact is on the time it takes agents to issue multiple tickets for one trip, but consumers who book multi city or circle trips through their trusted travel agent can experience significant savings."
The changes were made to what the airlines call "combinable fare rules," which prohibit certain one-way fares from being combined into the same passenger name record. For example, if a traveler needs to fly from New York to Los Angeles one day, from Los Angeles to Phoenix the next, and from Phoenix back home to New York, the price to ticket that all at once can be more than double the price of purchasing three separate one-way tickets.
To quantify, an ASTA agency owner told ASTA on Monday: "A test itinerary I did this morning on an AA circle trip showed the same ridiculously high fare display in the GDS, AA.com and Expedia. It cost roughly $1,800 for one ticket; only $450 for three tickets."
ASTA Chairman Roger Block, who is President of Travel Leaders Franchise Group, said, "The good news is travel agents immediately spotted what was happening, and figured out a way to work around it."
Marc Casto, President and CEO at Casto in San Jose, Calif., who is Chair of ASTA's Corporate Advisory Council, said, "Because of the efforts of our peers and ourselves at Casto, we were able to identify these new costs and adjust our clients' reservations to ensure these new costs were avoided." He added that "only through active travel management can the traveling public be assured they are receiving the best value for their dollar."
"This issue drives home a point we've always known – the best way for consumers to ensure they get the best price and service when they travel is to use a trusted agent," said Steve Orens, President of Plaza Travel in Encino, Calif. "Finding value for the traveler in a world of complex and ever-changing supplier rules is what we do—all day, every day."
Memphis-based Rebecca Martin, President of A&I Travel Management, Inc., said: "Even though it is surely an unintended consequence, the fact is that the only defense against these egregiously higher prices is a professional travel agent who will manually price and ticket circle trip and open jaw itineraries. Corporate online booking tools can't do it; online travel agencies and search engines can't do it; not even the airlines' own websites can do it. That may change with time, but for right now, a manual touch is required and that's a powerful testament to a travel agent's ability to pivot as needed on behalf of valued customers."
ASTA's Government and Industry Affairs teams met with senior officials at the Department of Transportation on this and other issues last week to raise the concern, and continue to discuss the issue with the airlines, Global Distribution Systems, ASTA members and other stakeholders.
"This is yet another example of why it just makes sense to use a travel agent," said Kerby.
Alaska Airlines has Purchased Virgin American
Resulting from a hard fought bidding war between Alaska Air and JetBlue, Alaska Air has acquired California based Virgin American for $2.6 billion. With both airlines known for their customer oriented experiences and west coast pride, this is a perfect match.
With this new alliance, Alaska Air is in position to be the biggest carrier on the west coast.
Combined, Alaska Airlines and Virgin America would have 1,200 daily departures, with hubs in Seattle, San Francisco, Los Angeles, Anchorage and Portland, Ore. Its headquarters will remain in Seattle.
Members of Virgin America's loyalty program will be welcomed in to Alaska's Mileage Plan.
There are still decisions to be made however. Alaska, who has always flown Boeing jets, is considering their options with Virgin's Airbus fleet. They could end up operating an expensive dual fleet or seek to liquidate them.
This was a fantastic move for Virgin American shareholders who came out at $57 per share. Analysts have predicted a big payoff for Alaska shareholders as well, but it will take time to recover from this pricey acquisition.
For further reading, please visit www.flyingbettertogether.com where Alaska Air has compiled all of the details about this deal.
Earn double miles on British Airways flights between Seattle and London
We're excited to help you travel to the destinations of your dreams, and encourage you to explore every day.
Register your Mileage Plan™ number with the link below before your first trip and there's no limit to the double miles you can earn when you travel on nonstop flights between Seattle and London from April 1, 2016, through September 30, 2016.Sign up for this promotion
Airfare Rule Changes
Today, some of our major U.S. carriers have announced that they are changing their airfare rules. Below is United Airlines announcement and ETC’s explanation of how this change will affect us.
United Airlines March 25, 2016 Announcement - Domestic Combinability Fare Rule Change
United as well as multiple U.S. carriers (including American and Delta) have made changes to the CAT10 domestic combinability fare rules impacting some one-way fares.
- Non-refundable fares will only allow customers to travel either on a one-way itinerary or to return back to the origin city (e.g., A -> B -> A type combination).
- For example, a trip such as ORD-DEN-LAX-ORD may no longer be combinable, but ORD-LAX-ORD or ORD-DEN-ORD is not impacted.
- Customers can still book multi-city circle trips and/or open jaws; however, the fares that do not have this combinability restriction may be slightly higher.
- As this change is in the fare rules, it applies across all channels, including united.com and all GDS (Travel Agency Reservation Systems) providers.
Note that refundable fares may still be booked as end-on-end and are not impacted by these combinability restrictions. Many international fare rules already carry combinability restrictions.
ETC’s Explanation and Airfare Example
Airlines are no longer allowing non-refundable point to point fares to be combined on the same reservation. For instance; on a Seattle – Denver – Omaha – Denver – Seattle reservation, if the point to point fares Seattle to Denver roundtrip and the Denver to Omaha roundtrip fares are cheaper than the through fares, the only way to price/ticket the lower airfare, is to book two separate reservations.
One Airline Ticket $1,454.70
- May 10, 2016
United 244 Seattle to Denver
- May 12, 2016
United 4781 Denver to Omaha
- May 14, 2016
United 4787 Omaha to Denver
- May 16, 2016
United 339 Denver to Seattle
Note: The above itinerary is pricing at $1,454.70 on united.com, ETC’s Deem/Concur, and ETC’s in-house reservation system.
Two Airline Tickets $735.90
- May 10, 2016
United 244 Seattle to Denver
- May 16, 2016
United 339 Denver to Seattle
- Cost: $347.20
- May 12, 2016
United 4781 Denver to Omaha
- May 14, 2016
United 4787 Omaha to Denver
- Cost: $388.70
Note: united.com, ETC’s Deem/Concur does not advise travelers to book two separate reservations for a $718.80 savings.
As always, ETC will monitor all reservations for airfare savings by issuing multiple airline tickets for one itinerary on both Deem/Concur and full-service/travel counselor assist reservations.
How does this impact us?
- Additional airline change fees. In the above United Airlines example, if we were to change the Omaha to Denver and the Denver to Seattle flights, since these two flights are on two separate airline tickets, we would be forced to pay two United Airlines $200 change fees…for a total of $400. Still a savings over the original one-ticket verses two-ticket scenario.
- Additional airline tickets will be issued and therefore, additional ETC ticketing fees will apply.
We understand the importance of obtaining the best airfares while meeting your travelers business needs. We are committed to doing this while providing consistent, reliable and professional service.
European Airline Association Formed to Tackle Rising Costs and Strikes
A new airline association has been set up with the aim to influence European aviation policy and tackle issues such as rising airport costs and air traffic controller strikes. Five of Europe's largest airlines have joined together to create the association Airlines for Europe (A4E) including Air France, KLM, Easyjet, IAG, Lufthansa and Ryanair.
Southwest Increases Fee for EarlyBird Check-In
Next time you opt-in for Southwest's EarlyBird Check-In, you will notice a slight increase in fee. The increase from $12.50 to $15.00 aims to decrease the number of people using EarlyBird which in turn will add to the benefits for those who do.
As a reminder, here is what comes with EarlyBird:
- Automatic Check-In 12 hours before general boarding is open for check in
- Better Boarding Position
- Earlier Access to Overhead Bins
Europe Travel Alert from The State Department
The State Department alerts U.S. citizens to potential risks of travel to and throughout Europe following several terrorist attacks, including the March 22 attacks in Brussels claimed by ISIL.
Terrorist groups continue to plan near-term attacks throughout Europe, targeting sporting events, tourist sites, restaurants, and transportation. This Travel Alert expires on June 20, 2016.
U.S. citizens should exercise vigilance when in public places or using mass transportation. Be aware of immediate surroundings and avoid crowded places. Exercise particular caution during religious holidays and at large festivals or events.
U.S. citizens should also:
- Follow the instructions of local authorities, especially in an emergency.
- Monitor media and local information sources and factor updated information into personal travel plans and activities.
- Be prepared for additional security screening and unexpected disruptions.
- Stay in touch with you family members and ensure they know how to reach you in the event of an emergency.
- Register in Smart Traveler Enrollment Program (STEP).
European government continues to guard against terrorist attacks and conduct raids to disrupt plots. We work closely with our allies and will continue to share information with our European partners that will help identify and counter terrorist threats.
For further information:
- See the State Department's travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and Country Specific Information.
- Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.
- Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays).
Use Your Alaska Miles for PreCheck Fees
Members of the Alaska Airlines loyalty program can now redeem miles for the application fee to the Transportation Security Administration's PreCheck program. "TSA PreCheck is a game-changer for those of us who travel frequently for work or pleasure," said Sangita Woerner, vice president of marketing for Alaska. The offer, which runs through April, requires 10,000 miles.
Spring Parking Deal at Sea-Tac
Park in the Sea-Tac garage at the main terminal for $19/Day or $99/Week thru 5/31/16 with this coupon. Includes all taxes/fees.
Print this coupon and provide to cashier upon exiting the garage.
United number one U.S major airline for on-time performance in February
Even with several weather events impacting their hubs! Performance highlights include:
- United was #1 among American (AA) and Delta (DL) in consolidated (Express and Mainline) A:00 on-time performance for February.
- United was #1 in mainline A:00 on-time performance in January and February.
American considers change to in-flight Internet service in pursuit of faster speeds
As more and more passengers fire up their smartphones and tablets to watch videos or play games while they fly, American Airlines is looking at new technologies to boost WiFi speeds on its planes, even if it means ditching its longtime in-flight Internet provider.
American notified its current provider Gogo this month that it intends to switch to a competitor offering faster wireless speeds on about 200 of its Boeing 737s. But Gogo, the country’s largest in-flight wireless provider, isn’t letting the business go without a fight and filed a lawsuit seeking a ruling on a disputed clause in its 2012 agreement with Gogo.
Gogo uses older, air-to-ground technology on all of American's jets. Technology which has been surpassed by satellite-based technology provided by its competitors such as ViaSat.
Gogo does offer satelite based service through its 2Ku system which Gogo intends to offer with any bid to retain its American contract.
House Bill Simplifies Precheck Enrollment
TSA created Precheck in October 2011 to move frequent fliers more briskly through checkpoint lines because they were considered a lower risk than unfamiliar passengers. Since then, the rules for who is eligible and how to apply have frequently changed. On Tuesday, Feb. 24th, 2016, the House approved a TSA Precheck expansion bill entitled the Transportation Security Administration Reform and Improvement Act which has now reached the Senate. Here are the highlights:
- To make applying easier, the bill calls for TSA to develop secure standards to allow enrollment online, at kiosks, on tablets or at staffed computer stations. Before this legislation, travelers were requred to visit an enrollment center in person.
- If passed, the measure requires the TSA to develop online enrollment standards for Precheck within 90 days.
- The TSA — whose officers currently check travel documents by hand — would also have to experiment on an automated system for reviewing travel documents for Precheck members within a year, and to establish an automated system at large hub airports to verify travelers who aren't members of Precheck by the end of 2017.
- The bill requires frequent fliers, who have been able to participate in Precheck as part of their airline loyalty programs for years, to formally join the program
- This legislation would reduce enrollment in Precheck by phasing out frequent-flier participation in an effort to collect biographical and biometric information from all participants. The TSA administrator could postpone the requirement for a year for frequent fliers.
CDC Virus Warning
The Centers for Disease Control and Prevention (CDC) is urging pregnant women — at any stage of pregnancy — to consider postponing travel to 14 destinations in Latin America and the Caribbean where a virus linked to birth defects is reportedly being transmitted through mosquito bites. If you must go however, be sure to exercise extra precautions against mosquito bites. Follow these recommendations from the CDC to protect yourself as much as possible.
The countries impacted by this Level 2 travel notice are Brazil, Colombia, El Salvador, French Guiana, Guatemala, Haiti, Honduras, Martinique, Mexico, Panama, Paraguay, Puerto Rico, Suriname and Venezuela. While the virus causes only a mild illness in most people, there is mounting evidence linking it to a birth defect, especially in Brazil.
The CDC also advises women who are contemplating or trying to get pregnant to talk to their doctor before traveling to those areas and to take extra precautions to avoid mosquito bites.
For the latest travel information about infected regions, visit the CDC's Travel Information page.
Rules for Entering Canada are Changing
Starting March, 2016, citizens from countries other than the United States who do not need a visa to enter Canada will need to obtain an Electronic Travel Authorization (eTA) before flying to or transferring through Canada.
The eTA process is similar to that of the United States ESTA: travelers apply individually online, they must pay CAD$7 by Visa, Mastercard, or American Express, and their eTA is valid for 5 years. Travel agents can apply for their clients, but they cannot charge a fee for this service.
Find more information and apply for an eTA here.
Report Reveals the Best Airlines and Airports for On-Time Performance
- Hawaiian Airlines, 89.11%
- Alaska Airlines, 86.38%
- Westjet, 85.88%
- Delta Air Lines, 84.46%
- Southwest Airlines, 82.12%
- Virgin American, 81.58%
- American Airlines, 80.14%
- Air Canada, 79.46%
- United Airlines, 78.99%
- JetBlue, 78.26%
Large airports ranked by average OTP for 2015
- Tokyo Haneda, 91.25%
- Munich, 87.47%
- Sao Paulo Guarulhos, 87.47%
- Minneapolis, 85.37%
- Sydney, 85.27%
- Melbourne, 85.02%
- Singapore Changi, 84.75%
- Atlanta, 84.38%
- frankfurt, 84.12%
- Seattle, 83.56%
TSA Will Accept Washington Licenses for Two More Years
The final word is in: Washington state residents will have two more years to use their standard driver's licenses before those cards are no longer compliant with federal standards. The two-year extension is meant to give states a final chance to meet those rules.
The new deadline has been set to January 22nd, 2018.
There was concern the TSA would no longer accept Washington state licenses and identification cards this year, even for domestic flights. Some were concerned they would have to scramble to get a Washington enhanced driver’s license or a passport. This extension eliminates that concern.
Sea-Tac's Skybridge 6 Closed Until Summer
Sea-Tac’s skybridge 6, at the north end of the airport, is closed until summer so workers can replace the escalator serving this skybridge. Number 6 is one of two skybridges connecting the parking garage and the Alaska Airlines ticket counter area. Posted signs ask visitors to please use one of the other five skybridges. This is the next step in a modernization of more than half the airport’s escalators that began in 2011. They spread construction over a few years to reduce passenger disruption.